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Support Engineer - Amazon Echo

Support Engineer - Amazon Echo

Job ID 
Posted Date 
Amazon Corporate LLC
Position Category 
Software Development
Recruiting Team 

Job Description

IInterested in Amazon Echo and Alexa? We’ve already added dozens of new capabilities to Alexa since launch, including Pandora, Google Calendar, Audible, sports scores and schedules, and more. But it’s still day 1 – you can be part of the team that makes Alexa smarter by creating new skills and capabilities. As a member of the team you will be responsible for the design, development and launch of new skills and capabilities. We are growing this new team and are looking for talented engineers.

Some of the key job functions:
- Understand high-level technical aspects of existing systems and services.
- Provide support of incoming tickets, including extensive troubleshooting tasks.
- Work on operations and maintenance driven coding projects, primarily in Perl or shell scripts, web technologies, with the potential for Java based projects.
- Software deployment support in staging and production environments.
- Develop tools to aid operations and maintenance.
- System and Support status reporting.
- Ownership of one or more Digital products or components.
- Customer notification and workflow co-ordination and follow-up to maintain service level agreements.
- Work with Development teams for handing-off or taking over active support issues and creating a team specific knowledge base and skill set.

Basic Qualifications

- BS in Computer Science, Engineering or a related technical field
- 4+ years overall development/technical support experience
- Experience in Perl or shell scripts
- Knowledge of the UNIX/Linux operating system
- Knowledge of Java based technologies
- Ability to write intermediate level database queries. SQL skills.

Preferred Qualifications

- Proven ability to troubleshoot and identify the root cause of issues.
- Demonstrated skill and passion for operational excellence.
- Experience in a 24/7 production environment is a plus.
- Ability to retain composure under stressful conditions, communicates effectively with a wide array of individuals and gets the right things done.
- Prior experience with UNIX system administration is a plus.

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation