Prime Video is changing the way millions of customers interact with video content. The Prime Video team delivers high-quality video to Amazon customers through subscriptions (Amazon Prime) as well as purchases and rentals. Amazon believes so deeply in the mission of Prime Video that we've launched our own studio to create original and exclusive content. Every day we face the challenges of a fast paced market and expanding technology set.
As a member of the Video Playback team, you will spend your time managing trouble tickets through to resolution or escalation using existing documentation, procedures, and tools. You provide detailed data and communications within tickets and tend to over document and over communicate. You work on support projects that require a limited scope or are well documented. You interface with other team’s to resolve tickets and complete projects. You generate service metrics using scripts and/or documentation. You become very familiar with the use of monitoring dashboards and applications and use them to determine service issues. You communicate professionally with your team and other teams in your division, knowing when to contribute and when to listen. Your work is accurate and thorough and you strive towards excellence.
Some of the key job functions
· Provide support of incoming tickets, including extensive troubleshooting tasks
· Work on operations and maintenance driven coding projects, primarily in Python or shell scripts, web technologies, with the potential for Java based projects.
· Software deployment support in staging and production environments.
· System and Support status reporting.