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AWS Enterprise Service Manager - Philadelphia/Pittsburgh/South Jersey

AWS Enterprise Service Manager - Philadelphia/Pittsburgh/South Jersey

Job ID 
492504
Location 
US-NY-New York
Posted Date 
6/20/2017
Company 
Amazon Web Services, Inc.
Position Category 
Operations, IT, & Support Engineering
Recruiting Team 
..

Job Description

Would you like a career that gives you opportunities to help customers architect and implement their workloads onto AWS? Do you like to work on a variety of projects, leading customer and partner teams to achieve AWS best practices?

The Amazon Web Services Professional Services team is looking for Enterprise Service Managers (ESM) that can manage the working relationship with one or more Global accounts, develop a long term Professional Services strategy and execute that strategy with those accounts. The ESM is a trusted advisor for our largest and most committed customers. The role incudes all aspects of business development, relationship development, delivery oversight and program management in those accounts.

Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.

We are looking for someone who is passionate about:


  • Long term development of global accounts
  • Engage with customers to understand their business drivers and application portfolio
  • Development of long term Cloud Strategy for customers
  • Identify & develop specific opportunities and supporting business cases
  • Deal shaping, including estimations and deal pricing
  • Contract negotiations & closing
  • Planning and implementation of a portfolio of projects, including budget & deliverable responsibilities
  • Mitigation of delivery risks & issues
  • Overseeing delivery of projects in account, ensuring high quality delivery
  • Act as single person of contact for Customer executives, developing deep, trustful relations
  • Educate customers on AWS services and translate those into a clear business value proposition
  • Envision and inspire customers

  • Coaching Customer and Partner teams to be self-sufficient.

Amazon aims to be the most customer centric company on earth. Amazon Web Services (AWS) provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers critical applications for hundreds of thousands of businesses in 190 countries around the world.

This role would cover Philadelphia and Southern Jersey.

Basic Qualifications

  • A Bachelors degree; Masters/MBA degree preferred.
  • 15+ years of IT consulting/management experience, with demonstrated IT Transformation experience in customer-facing roles.
  • Demonstrated ability to work creatively and analytically in meeting customer needs.
  • A proven track record of managing and delivering large-scale enterprise IT projects.
  • Excellent written and verbal communication skills, including group leadership and executive presentations.
  • Be mobile and travel to client locations as needed. Estimated 50-75% travel requirement.

Preferred Qualifications

  • Managing executive Customer relationships and key business stakeholders.
  • Experience with contract and statement of work development.
  • Enterprise Architecture Frameworks (e.g. TOGAF, Zachman) and identifying the relationships between business services, information, applications and global infrastructure assets.
  • Enterprise IT management frameworks (e.g. COBIT, ITIL).
  • Broad Enterprise systems experience including SAP, Oracle, and custom applications.
  • Broad Financial Services experience along with an in depth understanding of regulatory and compliance in the FinServe space
  • Designing, building, and operating global IT processes and infrastructures.
  • Familiarity with industry compliance and security standards including PCI DSS, SOC-1&2, ISO 27001, etc


Amazon is an Equal Opportunity-Affirmative Action Employer-Minority/Female/Disability/Vet

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