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Cloud Support Associate (Japanese Fluency)

Cloud Support Associate (Japanese Fluency)

Job ID 
Posted Date 
Amazon Web Services, Inc.
Position Category 
Operations, IT, & Support Engineering
Recruiting Team 

Job Description

Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies.
As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.

We are seeking people with strong technical skills. Experience as a Systems Administrator working with Linux, Unix or Windows? Do you know the advantages of working in a highly distributed virtual environment? Since we’re working in the Cloud, you will need to be very comfortable with networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing. If you fit the description, you might be the person we are looking for!

Every day will bring new and exciting challenges on the job while you:
· Learn and use groundbreaking technologies.
· Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
· Interact with leading technologists around the world.
· Work directly with AWS architects to help reproduce and resolve customer issues.
· Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
· Drive customer communication during critical events.
· Drive projects that improve support-related processes and our customers’ technical support experience
· Write tutorials, how-to videos, and other technical articles for the AWS customer community
· Work on critical, highly complex customer problems that may span multiple AWS services

Basic Qualifications

・Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field, or equivalent level of knowledge acquired from relevant job experience
· An experienced sys-admin (Linux and/or Windows servers)
· Experience with networking (DNS, TCP/IP, etc.)
· Knowledge of Web Applications and Databases
· Excellent oral and written Japanese communication skills
· Excellent writing/reading English skills
· Business level English speaking skills
· Have strong customer focus
· Have strong multitasking skills
· A self-starter who is excited about technology
· Open to working shifts (8 hours during 6am-5pm M-F)

Preferred Qualifications

・Master’s degree or PhD in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field·
・Experience managing/developing web application stacks from the OS up through custom applications
· Experience or knowledge in some programming/scripting experience (Java, C#, PHP, Ruby, Python, Perl)
· Knowledge in IPsec, VPN, Load Balancing, Iperf, MTR, routing protocols, SSH, network monitoring/troubleshooting tools
· Experience analyzing, troubleshooting, and providing solutions for technical issues
· Experience working with customers
· Experience working as Technical Support for computer products (Software/Hardware)