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PM Global Planning TRMS

PM Global Planning TRMS

Job ID 
485874
Location 
US-WA-Seattle
Posted Date 
1/24/2017
Company 
Amazon Corporate LLC
Position Category 
Project/Program/Product Management--Non-tech
Recruiting Team 
..

Job Description

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Our mission in Transaction Risk Management Services ("TRMS") is to make Amazon.com the safest place to shop online. The TRMS team safeguards the order pipelines; monitoring, tracking, and managing risk to ensure long-term buyer satisfaction.

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Our mission in Transaction Risk Management Services ("TRMS") is to make Amazon.com the safest place to shop online. The TRMS team safeguards the order pipelines; monitoring, tracking, and managing risk to ensure long-term buyer satisfaction.

The successful candidate will work with multiple stakeholders to drive TRMS’ strategy to optimize resource utilization, reduce organizational costs and increase our TRMS associate experience. The optimal candidate is an experienced and vibrant professional who will excel within an entrepreneurial culture – fostering transparent customer relationships, balance frugality with creativity and function and able to successfully work in a fast-paced and time sensitive environment.

Key responsibilities include:

Customer Relationships - Develop strong relationships and partnerships with internal and external TRMS departments to quantify business projections, forecast network capacity, investigate underlying issues to mitigate risks and create short and long-term solutions.


Demand/Supply Forecasting
· Forecast volumes to calculate required headcount and network capacity across global sites
· Forecast required net productivity to create best fit schedule based on volume profile
· Monitor execution of headcount plans, analyze plan performance against volume trends, SLAs, projected capacity vs. actual capacity and track/analyze impacts of process improvements
· Prepare ad hoc analysis & participate on projects as needed

Basic Qualifications

· Degree in mathematics, finance, statistics, engineering, economics or related field
· 3+ years of direct experience with modeling sequential data, statistical forecasting, and time series models
· 2+ years in program/project management
· Ability to work successfully in a dynamic, ambiguous environment
· Advanced Excel skills
· Excellent speaking/listening/writing skills, attention to details, proactive self-starter
· Ability to develop new ideas and creative solutions
· Problem solving and data analysis skills

Preferred Qualifications

· Analytics experience with big data in an operations environment is preferred
· Capacity Planning (Forecasting and Headcount planning) / Workforce Management experience strongly preferred
· Programming experience is a plus to automate tools whenever appropriate
· Motivated/flexible enough to work in US/Europe day time (India Night hours).