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Seller Support Associate

Seller Support Associate

Job ID 
451066
Location 
US-ND-Grand Forks
Posted Date 
10/18/2017
Company 
Amazon Services, LLC
Position Category 
Customer Service
Recruiting Team 
..

Job Description

Amazon.com strives to be Earth's most customer - centric company where people can find and discover virtually anything they want to buy online by giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Within Amazon, the Seller Support Organization’s goal is to enable sellers of any size by helping them build the business they want. We obsess over providing world-class support to Merchants selling on the Amazon platform on a worldwide scale. Seller Support strives to predict our Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.

The Seller Support Associate acts as the primary interface between Amazon and our business partners, so to our Sellers- you ARE Amazon. Seller Support Associates are expected to work with Sellers and other teams within Amazon to troubleshoot seller issues, address chronic systems issues, and provide process improvement suggestions.

Summary of Responsibilities

- Effectively communicate in a clear and professional manner at all times
- Provides prompt and efficient service to Amazon Sellers
- Continually builds platform and business knowledge to better serve our sellers
- Maintains a positive and professional demeanor by portraying the company in a positive light
- Effectively manage sensitive cases by identifying proper escalation paths
- Demonstrate excellent time-management skills
- Works independently and collaboratively by using departmental resources, policies and procedures.
- Maintains or exceeds targeted performance metrics
- Actively seek solutions through logical reasoning and identify trends to suggest process improvements
- Liaise with other departments as required to resolve Seller’s issues and questions.


Position Details

  • This is a full time and direct hire position with Amazon.com
  • Classes planned to begin January of 2018

Basic Qualifications

- Education: High school Diploma or equivalent
- Language Fluency: English
- Minimum 1yr of experience within a customer service environment (or more)
- Technical proficiency/ Working knowledge of MS Office Applications (Word, Excel, PowerPoint, etc) and Internet browsing

Preferred Qualifications

- AA Degree or BA/BS degree from an accredited college or university
- Experience using various technical tools to complete daily work
- Experience as an Account Manger, Call/Contact Center Associate, or Customer Service Representative
- Experience in a metrics driven environment with positive results
- Industry experience in e-commerce or retail
- Strong enthusiasm and strong self-motivation.
- Strong prioritization and time management skills, with a high degree of flexibility.
- Ability to embrace constant change with flexibility and good grace.
- Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.
- Demonstrates effective communication, composure, and professional attitude
- Exemplary performance record, particularly with regard to quality, productivity, and attendance