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Technical Delivery Manager - AWS US Defense Practice

Technical Delivery Manager - AWS US Defense Practice

Job ID 
Posted Date 
Amazon Web Services, Inc.
Position Category 
Project/Program/Product Management--Technical
Recruiting Team 
North American Teams - AWS

Job Description

Would you like to become part of the team that is redefining the way IT is delivered to U.S. Department of Defense mission owners? Join the Amazon Web Services (AWS) World Wide Public Sector (WWPS) team working with DoD customers to transition workloads to AWS. You will work with the account representative, solution architects, and service team subject matter experts to remove obstacles, solve customer problems, and facilitate mission workload transformation.

You should have an entrepreneurial spirit with the ability to drive innovation independently. You should bring system engineering and business development skills and interests to this position. You will draw upon exemplary technical and project management, critical thinking, problem solving skills, and should have a passion for creating reliable and maintainable solutions on AWS. You should be open to new challenges, great at multi-tasking, and be innovative, creative, self-directed, and a great team player. You thrive on driving continuous process improvement, and collaborate effectively with aggressive cross-functional business and software development teams to solve problems and implement new solutions. You will interact with a broad cross section of Amazon Web Services spanning a wide range of technologies to meet specific national security requirements and mission delivery. You should have a passion to make things better and to work with mission owners to deliver solutions that enhance the end user experience and advance mission capabilities.

Core Responsibilities include:
  • Meet regularly with DoD customers and mission workload development team leads to determine workload development/transition status, identify and remove development blockers, and develop plans for future enhancements.
  • Solicit performance feedback, identify and eliminate blockers, identify and coordinate resources needed to move workload development forward.
  • Work with mission owners and workload development teams to coordinate with subject matter experts, solutions architects, and professional service engineers.
  • Track and report workload transformation and capacity planning metrics to mission owners and team to ensure capacity and professional resources are provided ahead of demand.
  • Meet regularly with enterprise account managers to provide status, plan and manage transfer of new opportunities from prospect to workload in progress.
  • Participate in and support enterprise account manager customer engagements focused on moving from first-call to active project/program moving to AWS.

Basic Qualifications

  • 10+ years of industry experience in program management, with a record of successful delivery of IT and infrastructure solutions as an individual/team leader and technical contributor
  • 5+ years of experience with processes (development, configuration, testing, and deployment) and with defining schedules and managing resource dependencies
  • 5+ years of experence writing, presentation development and speaking skills in national security or defense community settings
  • Bachelor’s Degree in information technology management, computer science or software engineering or equivalent experience

Preferred Qualifications

  • Experience with large scale production IT solutions architected for multi-tenant infrastructure and platform as a service – cloud computing environments
  • Synthesize requirements underlying feature requests, recommend alternative technical and business approaches, and facilitate engineering efforts to meet aggressive timelines. This includes coordinating efforts to scope, schedule, and deploy resources effectively
  • Experience with IT solutions at scale within the national security or defense communities
  • Familiarity with web services, multi-tiered systems, workflow modeling and enterprise application integration
  • Intermediate knowledge of computer networking concepts and business approaches, and lead engineering efforts to meet aggressive timelines
  • Experience working with Cloud service offerings
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