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Senior Technical Program Manager

Senior Technical Program Manager

Job ID 
Posted Date 
Company Services, Inc.
Position Category 
Project/Program/Product Management--Technical
Recruiting Team 
North American Teams - Ops & CS

Job Description

Amazon has a vast global operations workforce; the people who run the fulfillment centers, transportation hubs, and customer service for the company. Amazon believes strongly that technology is the best way to find and grow the best workers for these positions. High Volume Hiring(HVH) program focus is on automation of recruiting process to drive recruiting and onboarding at the hundreds of thousands per year scale. HVH builds features, enhancements, and enable synergy through integrations to seek benefits for World Wide Operations/Fulfillment Centers and Customer Service. Due to the high volume of transactions, bulk processing through asynchronous execution is used extensively in HVH. HVH team continues to seek out creative solutions via either AWS technologies(Lamda, DynamoDB, etc.), external technologies, or mixture of both.

The Amazon HVH People Technology team is seeking an experienced Technical Program Manager to project manage a software development team tasked with building high-volume, highly-scalable applications to enable Amazon to grow at a rapid pace. This will require coordination across several global teams. Prioritization, technical understanding of our products, understanding of the business and business impacts, and the ability to drive tools and process improvements within and between teams will add to the challenge of the role.

Salesforce is an integral component of the current platform and experience in working with teams that develop Salesforce custom applications will be a key component of the role.

Key Responsibilities

  • Lead initiatives and work closely with the development team and across the organization to enable successful delivery of solutions to the business
  • Manage a release to test, validate and implement new features, sharing results across the organization.
  • Work closely with product owners and development to bridge the gap between the business and technical requirements
  • Provide expertise with regard to capacity management, level-of-effort estimation, task tracking and assignment.
  • Collaborate with partner teams to define deliverables, roadmaps, and accompanying documentation for ad-hoc projects and programs.
  • Anticipate bottlenecks, manage risk and escalations, and balance business needs versus technical constraints.
  • Clearly communicate with technical owners, product managers, and upper management
  • Drive process and tool improvements to increase throughput and quality.

Basic Qualifications

  • 5+ years of technical/application project management, or similar business experience
  • Expertise with agile methodologies, tools, and techniques
  • Understanding of the capabilities and constraints of the Salesforce platform coupled with good understanding of general business processes.
  • Experience with technical project management tools
  • Demonstrable experience developing and implementing process improvement
  • Good understanding of application frameworks, systems integrations
  • Proven experience leading cross-organizational programs and the ability to set and hold team and individuals to timelines and deliverables without explicit authority.
  • Bachelor’s degree
  • Excellent written and verbal communications skills

Preferred Qualifications

  • Certified Technical Architect or equivalent experience
  • Experience with integrating Salesforce with other 3rd party solutions
  • Basic programming skills and/or knowledge with Java, Javascript, XML
  • 6+ years of technical/application project management experience driving software development, testing, deployment, and support teams.
  • Strong attention to detail and excellent problem-solving skills