Amazon

Returning Candidate?

Cloud Support Engineer

Cloud Support Engineer

Job ID 
426726
Location 
US-WA-Seattle
Posted Date 
2/9/2017
Company 
Amazon Corporate LLC
Position Category 
Systems, Quality, & Security Engineering
Recruiting Team 
North American Teams - AWS

Job Description

Have you ever thought about helping U.S. Intelligence Community agencies implement innovative cloud computing solutions and solve technical problems? Would you like to do this using the latest cloud computing technologies?
Amazon Web Services is a dynamic and rapidly growing business within Amazon.com. We are building some of the largest and most complex distributed systems in the world, and we need premier people to help us implement and operate them.

The AWS team is building and delivering the next generation of cloud computing that supports public AWS offerings like S3, EC2, and CloudFront. We are innovating new ways of building massively scalable distributed systems.We have high standards for our computer systems as well as our employees: our systems are highly secure, highly reliable, highly available, and must function at massive scale; our employees are super smart, driven to serve customers, and fun to work with. On a “typical” day, support engineers might deep dive to root cause a customer issue, investigate why a metric is trending the wrong way, consult with the top engineers at Amazon, or discuss radical new approaches to automate operational issues. You'll be surrounded by people who are wickedly smart, passionate about cloud computing, and believe that premier service is critical to customer success. You'll become a master at AWS Services platform diagnosis, response, measurement, and automation. You will design and build the operational scalability that sustains the platform's remarkable growth. You will measure your success and it will be visible.
Do you have experience creating automated solutions for software delivery problems? Are you interesting in building solutions that enable the world's largest cloud services provider to continue its record growth?
We’re looking for technology leaders for the largest storage service on the internet. This position is perfect for you if you’re interested in creating tools and automation so that engineers can be as hands-off as possible. We want our service to be as autonomous as possible and that can only be done by having bright individuals who understand how to think big, simplify solutions to complex, never before seen problems; all while ensuring that the customer continues to have the best experience possible. We are not looking for engineers that are interested in performing operational work all day but instead engineers who flourish in creating automation to reduce the operational workload.
You should be an engineer who is focused on developing internal services written in Python, Java, C or a similar language. You also have an appropriate understanding of Linux, networking and cloud services.
Successful candidates will join an elite engineering team, provide troubleshooting and operations support, and innovate to replace operational tasks with scripts and code

Basic Qualifications

  • Bachelor’s Degree in Computer Science or a related field, or relevant work experience.
  • 5+ years experience programming in at least two of: Python, Java, C, Ruby, Perl, PHP
  • Have a comfortable understanding of Linux and networking protocols such as HTTP, DNS, TLS.
  • Have used AWS or similar solutions to drive automation
This position requires that applicant selected be a U.S. citizen and obtain and maintain a TS/SCI US Government clearance with polygraph. TS/SCI eligibility is not required to start; however, the applicant selected will be subject to a Single-Scope Background Investigation (SSBI) and must meet eligibility requirements for access to classified national security information. Applicants with a current SSBI, SBPR, or PPR, may be eligible for crossover in accordance with ICPG 704.4.

Preferred Qualifications

  • Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment
  • Have worked on highly concurrent, high throughput systems with knowledge of distributed systems
  • Experience mentoring more junior developers
  • Experience with mission critical, 24x7 systems
  • Understanding of Linux fundamentals
  • Excellent understanding of networking protocols
  • Graduate degree in Computer Science, Computer Engineering or related field

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

*MVP221982