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Voice UX Lead

Voice UX Lead

Job ID 
US-CA-San Francisco
Posted Date 
A2Z Development Center, Inc.
Position Category 
Recruiting Team 

Job Description

We’re looking for a talented and passionate Voice UX Lead to play a vital role in shaping the products and services for Amazon Music -- across our multiple tiers of service (Prime Music, Amazon Music Unlimited, For Echo, For Family, and beyond,) and our 9+ voice and GUI-forward platforms.

Our ideal candidate has the ability to delight customers with their user-centered, voice-first product design work, by solving customers problems and tapping into customers love and passion for music. As the Voice UX Lead, you will be responsible for researching understanding the needs and mindsets of how are users interact with music using predominantly non-gui based methods and controls (their voice or a combination of voice commands and products and complementary graphical or haptic interface.) You will also need to understand how to help discuss and document this understanding for work with machine learning, entity resolution, personalization, and other technical and data modeling teams that enable our products to meet users' needs and exceed their expectations. You must be a critical, inventive thinker with experience in the space and excitement to help us think "voice first" about how music works in all peoples,' particularly our customers', lives and how we can evolve our more gui-focused product design to learn from voice. Being a big music fan would be a big plus for you, for us, and most of all, for our customers.

  • Be a Design Lead for how we design the Amazon Music products to best integrate with known voice technologies.
  • Be a subject matter expert for our Product Design team on voice UX and help inform how the broader Design discipline approaches Voice Design.
  • Stay current on emerging Voice UX and digital behavior trends, music and design innovations, and broader technological shifts, as well as identify opportunities to incorporate best current thinking into product designs.
  • Work from high-level requirements and ask the right questions to gather all relevant information to guide design direction.
  • Quickly iterate on multiple visual design explorations to arrive at a simple, but robust solution, accounting for complex requirements.
  • Design for current experiences while also envisioning and creating new experiences for future features.
  • Collaborate on and present work to a range of stakeholders – executives, engineers, product managers, business leaders, researchers, other UX and visual designers.

Basic Qualifications

Basic Qualifications:
— 7+ years of experience in research and design for voice, along with complementary experiences with web, mobile, or emerging platforms.
— Strong online portfolio of example deliverables and a track record of successful voice-first and voice-forward products.
— Experience collaborating with Visual and UX Designers, as well as voice-modelling, service, and front-end developers and engineers, business stakeholders, and customers.
— Passion for creating frameworks -- like Style Guides and Pattern Libraries -- to enable scaling design work and best practices across complex experiences.

Preferred Qualifications

Preferred Qualifications:
Masters Degree in linguistics, semiotics, speech, HCI, behavioral economics, cognitive psychology, or industrial/product design or related field preferred. May be substituted with significant industry experience.

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority/Female/Disability/Vet. Qualified applicants with criminal histories will be considered in a manner consistent with all applicable local, state and federal laws.