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Support Engineer

Support Engineer

Job ID 
Posted Date 
Vadata, Inc
Position Category 
Operations, IT, & Support Engineering
Recruiting Team 
North American Teams - AWS

Job Description is looking for best-in-class Support Engineers to maintain and build one of the world’s largest systems infrastructure. In Amazon Web Services (, our goal is to become “The Infrastructure Platform” to the world.

Our customers expect the highest quality and reliability for their services. As we expand at a tremendous rate it is our responsibility to exceed these expectations by driving innovative ways to automate and scale our services and data centers.

As a Support Engineer working within AWS Infrastructure you will:

· Support a number of tools and services related to data center operations
· Have end to end ownership of projects
· Deploy services across multiple global regions
· Create processes that can be leveraged to help drive efficiencies and quality
· Work closely with our internal customers to help alleviate their problems
· Drive operational excellence
· Work on a variety of hardware platforms across multiple vendors

Basic Qualifications

*Applicants must possess and maintain an active Top Secret security clearance (TS) with SCI eligibility. A US Government administered polygraph examination will be required. Sensitive Compartmented Information (SCI) access is not required to start; however, the applicant selected will be subject to a Single-Scope Background Investigation (SSBI) and must meet eligibility requirements for access to classified national security information. Applicants with a current SSBI, SBPR, or PPR, may be eligible for crossover in accordance with ICPG 704.4.

- Bachelor’s degree in computer science or 4 years of work experience in IT industry.
- Minimum 3 year of Linux/Unix System Support experience
- Experience in scripting (Perl, Python, Ruby, etc.)
- Experience in writing automation scripts and self-service tools
- Experience in leading process improvement projects
- Experience managing full application stacks from the OS up through custom applications
- An understanding of technical issues, both hardware and software (RAID, File system, Networking, etc.)
- An understanding in network diagnostic tools (Wireshark, Netstat, Nmap)
- An understanding of working in mission-critical, operations support environment
- Passion for customer service
- Proven ability to operate in extreme high pressure situations to successfully handle multiple competing priorities
- Superior technical aptitude, written and oral communications skills
- Ability to effectively communicate with people at different levels and in different roles
-Must be willing to travel up to 20% of the time

Preferred Qualifications

- Experience in Agile/Scrum framework/methodologies
- Experience in one or more of following: Oracle, MS-SQL, Mysql, PostgreSQL
- Experience with NoSQL technologies like DynamoDB , Redis, MongoDB, Cassandra or Riak
- Certification in Linux/Unix Administration
- Prior working experience with AWS - any or all of EC2, S3, EBS, ELB, RDS, Dynamo DB, EMR

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.