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Application Engineer - Amazon Echo

Application Engineer - Amazon Echo

Job ID 
396703
Location 
US-WA-Seattle
Posted Date 
2/9/2017
Company 
Amazon Corporate LLC
Position Category 
Operations, IT, & Support Engineering
Recruiting Team 
North American Teams - Alexa

Job Description

Interested in Amazon Echo? Come work on it. We’re building the speech and language solutions behind Amazon Echo and other Amazon products and services. We’re working hard, having fun, making history; come join us! The Amazon Digital and Mobile Products team is looking for a passionate, results-oriented, hard-working and operationally focused Support Engineer to support the fast evolving and expanding Digital eco-system. You will have an enormous opportunity to work within multiple systems analyzing and identifying the common issues, and driving the teams towards resolution to have a positive impact on customer experience. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. The role encompasses working with a support engineering team that is providing production ticket support (tier-3 support, escalations to engineering teams) for multiple products and platforms, engineering development support, and business decision making support.

Some of the key job functions:
- Understand high-level technical aspects of existing systems and services.
- Provide support of incoming tickets, including extensive troubleshooting tasks.
- Work on operations and maintenance driven coding projects, primarily in Perl or shell scripts, web technologies, with the potential for Java based projects.
- Software deployment support in staging and production environments.
- Develop tools to aid operations and maintenance.
- System and Support status reporting.
- Ownership of one or more Digital products or components.
- Customer notification and workflow co-ordination and follow-up to maintain service level agreements.
- Work with Development teams for handing-off or taking over active support issues and creating a team specific knowledge base and skill set.

Basic Qualifications

Basic Qualifications:
- BS in Computer Science, Engineering or a related technical field
- 2+ years overall development/technical support experience
- Experience in Perl or shell scripts
- Knowledge of the UNIX/Linux operating system
- Knowledge of Java based technologies
- Ability to write intermediate level database queries. SQL skills.

Preferred Qualifications

Preferred Qualifications:
- Proven ability to troubleshoot and identify the root cause of issues.
- Demonstrated skill and passion for operational excellence.
- Experience in a 24/7 production environment is a plus.
- Ability to retain composure under stressful conditions, communicates effectively with a wide array of individuals and gets the right things done.
- Prior experience with UNIX system administration is a plus.

Amazon is an Equal Opportunity-Affirmative Action Employer- Female/Minority/Disability/Vet