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DevOps Cloud Support Associate - Amazon Web Services

DevOps Cloud Support Associate - Amazon Web Services

Job ID 
Posted Date 
Amazon Web Services, Inc.
Position Category 
Operations, IT, & Support Engineering
Recruiting Team 
North American Teams - AWS

Job Description

Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.

We are seeking people with strong customer support and technical skills. Do you have experience troubleshooting problems spanning multiple systems? Do you have a background in networking or operating systems? Do you have experience providing world-class customer service? If you fit the description, you might be the person we are looking for! Every day will bring new and exciting challenges on the job while you:
  • Learn and use groundbreaking technologies
  • Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
  • Interact with leading technologists around the world
  • Work directly with Amazon Web Service architects to help reproduce and resolve customer issues
  • Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
  • Drive customer communication during critical events
  • Follow-the-sun model with support sites in 6 locations globally: No after hours on-call or mandated overtime in this role.
  • Flexible schedule: Salaried role with flexible start time of 7 or 10 AM. Open to working one weekend day (work week schedules are either Tues-Sat or Sun-Thurs).

Basic Qualifications

    • Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field or 5+ years of experience in a technical position
    • Installation and/or Troubleshooting of:
    o OS Administration (Windows or Linux)
    o Network Essentials (TCP/IP)

Preferred Qualifications

  • Experience in at least one of the following languages: Java, .NET, Node.js, PHP, Python, Ruby
  • Familiarity with 1 or more version control (Git, Perforce, SVN, TFVC)
  • Chef/Puppet experience or DevOps background
  • Experience with Docker
  • Exposure to Virtualization (Hypervisors, VMware, Xen)
  • Experience managing full 3 tier application stacks from the OS up through custom applications
  • Demonstrated proficiency in systems administration (Linux/Windows), network administration (DNS, IPsec, BGP, VPN, Load Balancing)
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation