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Sr. Program Manager, Business Operations

Sr. Program Manager, Business Operations

Job ID 
Posted Date 
Amazon Corporate LLC
Position Category 
Project/Program/Product Management--Technical
Recruiting Team 
North American Teams - AWS

Job Description

We are the Capacity Management team in Amazon Elastic Cloud Computing (Amazon EC2). Amazon EC2 has revolutionized the way we obtain computing resources. Instead of acquiring hardware resources in house, companies now can run their systems in Amazon EC2 reliably, scale up and down dynamically, and only pay for the capacity they actually use.

The Capacity Management team’s job is to satisfy customers’ dynamic, often unpredictable computing needs by performing both online capacity management and offline capacity analysis and planning. Our challenge is to make the cloud appear to be infinitely elastic and instantly scalable, yet cost effective for the company.

As a member of the Capacity Management team, you will be at the forefront of this transformational technology with interactions with leading companies in this space and engineers within Amazon developing the capability. You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success. You will provide capacity support to a global list of customers that are building mission-critical applications on top of EC2 and to internal teams for new product launches.

Every day will bring new and exciting challenges on the job while you:
  • Learn and use groundbreaking technologies to allocate computing resources to the right places at the right time.
  • Coordinate with Business Dev/Sales, Capacity Procurement and other internal teams to address customers’ capacity needs.
  • Support capacity needs for new product launches.
  • Leverage your extensive customer support experience to provide feedback to the engineering team and provide input (and potentially assistance) to develop tools to improve our customer's experience with our services
  • Outright own customer issues until a resolution is achieved.
  • Drive technical innovation and efficiency in infrastructure operations via automation
  • Create processes that enhance operational workflow and provide positive customer impact
  • Design systems management solutions using automation and self-repair rather than relying on alarming and human intervention
  • Dive deep to resolve problems at their root, looking for failure patterns amenable to long-term solutions via simplification and automation
  • Recognize and adopt best practices in documentation, testing, security, operational support at scale, and efficient use of resources.
  • Develop appropriate metrics to demonstrate performance at improving operational efficiency

Basic Qualifications

    • Experiencing reaching out to internal and external customers and working with those customers in a effective and efficient manner.
    • Experience in automation via shell scripting and Perl programming
    • Experience with a relational database system (Sql Server, MySql, Postgresql)
    • Experience with configuration management systems
    • Solid Linux / Windows system administration experience
    • Working knowledge of TCP/IP networking, architecture, and core technologies (such as DNS, HTTP, Routing, VPN)
    • Scripting and / or programming experience with at least one scripting language (PowerShell, Ruby, Python, Bash)

Preferred Qualifications

  • Excellent oral and written communication skills
  • Strong customer focus
  • Strong multi-tasking skills
  • Self-starter who is excited about technology
  • Experience in data analysis with excel
  • Some programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP)
  • Automation, or monitoring framework exposure or, even better, development
  • Experience with very large distributed systems
  • Proficiency in building and managing large-scale monitoring platforms and solutions
  • System engineering experience in the cloud – good to have