Amazon has built a reputation for excellence and Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. AWS is seeking talented engineers, well versed in DevOps technologies, automation, infrastructure orchestration, configuration management and continuous integration, who are not constrained by how “things are usually done”. As a member of the AWS Premium Support Team you will be at the forefront of Cloud technology, assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications.
Amazon has a fast-paced environment where we “Work Hard, Have Fun, Make History.” On a typical day, a DevOps Support Engineer might thoughtfully work with customers to dive deep into the root cause of an issue, investigate why a metric is trending the wrong way or a deployment is failing, consult with a diverse range of engineers at Amazon and discuss radical new approaches to automate operational issues.
Apart from working on a broad spectrum of technical issues, an AWS Premium Support Engineer may also coach/mentor new hires, develop and present training, partner with development teams on complex issues or contact deflection initiatives, participate in recruiting, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives. Our Support Engineers are also the “voice of the customer” and have a strong voice into the development teams for recurring issues or feature requests.
Questions on work/life balance? We have a “Follow-the-sun” model with support sites in 6 locations globally: No on-call or mandated overtime in this role. Flexible schedule: Salaried role with flexible start time of 7 or 10 AM. Open to working one weekend day (work week schedules are either Tues-Sat or Sun-Thurs).
A suitable candidate would be someone who is extremely customer focused, who could multi-task and utilize both written & verbal communication skills to help our diverse range of customers resolve their technical issues.