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Sr. Program Manager – Content Management

Sr. Program Manager – Content Management

Job ID 
Posted Date 
Amazon Corporate LLC
Position Category 
Editorial, Writing, & Content Management
Recruiting Team 
North American Teams - Consumer - Sellers Plus

Job Description

Amazon Seller Support is a primary interface between our global sellers and Amazon. Within this division the Seller Experience team owns the creation of help and other content experiences. This team is currently looking for a strong program manager with extensive experience in content strategy or new ways to deliver content to global users.

As a broader team, we provide global Help across 8 primary languages focusing on a great experience for our sellers - available to them in their local language and adapted for their culture and market. The North American team sets the tone for the global business by creating source content that is then managed throughout its lifecycle.

The successful candidate will own several challenges including defining and raising the quality bar of our content, establishing thresholds for when and how we create help, and evaluating the success of this content as measured through the organization's KPIs. She/he must be a self-starter who enjoys working closely with a global team of writers/editors, Product and Program managers. This role is part of a fast-paced environment where we're innovating and simplifying the content creation process. This is a high visibility role.

The successful candidate will interface with several teams across Amazon and help develop world class mechanisms to meet our fast paced business needs.

Basic Qualifications

  • Bachelor’s degree in Technical Writing, Information Management, or Digital Media.
  • 10 years content management experience in a world-class technical and operational organization.
  • Experience in quality content standards and strategy.
  • Experience with Content Management tools and technologies in a DITA environment.
  • Experience in a multi-language publishing environment, including globalization for translation, terminology databases and management, and other world-ready approaches.
  • Demonstrated history of innovative thinking in content strategy.
  • Experience as a program leader who can prioritize well, communicate clearly, and influence cross functional teams.
  • Ability to prioritize and manage multiple stakeholder needs in a fast paced environment.
  • Proven ability to use metrics and data to drive decision making.

Preferred Qualifications

  • Strong editorial content strategy background and exceptional skill in proofreading and creating, implementing, and ensuring adherence to technical style guides.
  • A background in customer service leadership, knowledge management systems, customer service operations is strongly preferred.
  • Keys to success in this role include program leadership experience. Preference is for candidates with exceptional analytical skills, project management and interpersonal skills along with an intense customer focus.
  • Demonstrated ability to use hard data and metrics to back up assumptions and evaluate outcomes.
  • The ideal candidate will have experience with multiple content management technologies such as TriSoft, WorldServer and Trados.
  • Masters degree in Technical Writing or Digital Media is a plus. is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.