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Principal, UX Design - Alexa

Principal, UX Design - Alexa

Job ID 
Posted Date 
Amazon Corporate LLC
Position Category 
Recruiting Team 
North American Teams - Alexa

Job Description

We are a team working on audio, speech and language solutions that revolutionize how customers interact with Amazon¹s products and services, like Amazon Echo, Alexa (the voice service that powers Echo), Amazon Fire TV and Amazon Dash. Our mission is to push the envelope in automatic speech recognition (ASR), natural language understanding (NLU), and audio signal processing in order to provide the best possible experience for our customers.

As the Principal UX Designer, you will lead, define and drive spoken language and multi-modal interfaces for and your team will be responsible for developing best-in-class consumer experiences (user interface designs, interaction models, prototypes, etc.) in a fast-paced, agile, startup-like environment. You will also work closely with engineering, product management, industrial design, marketing, and company leaders to successfully go from early stage concepts to launch. This position requires a pragmatic visionary that can translate business needs into a fantastic customer-focused solution. You must be responsive, flexible, and able to succeed within an open and collaborative peer environment. The ideal candidate for this position will be at ease conceptualizing spoken and multi-modal experiences in the abstract and driving that vision into solid design deliverables.

We are looking for a Principal Designer who can:
  • Create the vision for developing, communicating, and implementing the voice user experience; follow through with the processes and tactics to implement the vision
  • Inspire and mentor others on the User Experience team
  • Produce user flows, wireframes, prototypes, user interface specifications
  • Initiate and manage user experience research and testing processes
  • Conduct analyses of real usage data to inform UX optimization efforts
  • Drive the development and communication of voice design guidelines and patterns
  • Oversee close coordination with the product management team to develop a shared vision and then lead a process to define the experience and design to deliver on the product’s objectives
  • Partner with the technology team to ensure we leverage the scale offered by our platform without compromising on core experiential principles
  • Work strategically with other executives and team members across the organization
  • Partner with others in the broader design community to develop and extend the experience across the array of offerings

Basic Qualifications

  • 10+ years professional experience as an interactive designer / user experience designer; expertise in human computer interaction.
  • 3+ years professional experience with voice or multimodal speech interfaces.
  • 5+ years successfully managing design teams.
  • Bachelor’s Degree required. Degree in design or related fields preferred
  • Strong user experience skill set including data-driven analytics capabilities, and a working understanding of speech and language technologies.
  • An informed set of core values regarding user experience, technology, and business communication and the ability to present them with eloquence and concision.
  • Experience shipping innovative, successful consumer voice products
  • Solid experience guiding or managing user research and usability testing
  • Proven ability to work cross-team and synthesize feedback and input from product management, engineering, and marketing
  • Unwavering attention to detail with an acute awareness that everything counts
  • Relentless desire for innovation, balanced with business needs, and customer expectations
  • Committed to learning and expanding professional and technical knowledge.
  • Fluent in English with a proven track record of presenting to and influencing senior management

Preferred Qualifications

  • Ability to prototype voice user experiences with readily available tools
  • Ability to write tools to determine patterns in usage data
  • Experience with agile/scrum
  • Experience designing mobile web, and/or on-device mobile applications