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Support Engineer

Support Engineer

Job ID 
Posted Date 
Amazon Corporate LLC
Position Category 
Operations, IT, & Support Engineering
Recruiting Team 
North American Teams - Consumer - Sellers Plus

Job Description

Financial Ledgering and Applications team at Amazon is responsible for building and operating the set of services that process all of Amazon's financial transaction data, inventory data, bank statements and remittances, to produce Amazon's General Ledger. Amazon's systems go beyond traditional big-data batch orientation approaches to streaming big data. The team is looking for a passionate, result-oriented and operationally focused Support Engineer to support the fast evolving Financial Accounting eco-system. You will have enormous opportunity to work with multiple, complex systems, analyzing and identifying common patterns and driving the teams towards resolution to have a positive customer experience.

Some of the Key Job Functions
  • Understand high level technical aspects of the existing systems and services
  • Provide support for incoming tickets and extensive troubleshooting tasks including backfills
  • Work on operations driven coding projects, primarily in Shell/Perl with a potential for Java based projects.
  • Work with software development teams to actively support or hand off production issues and develop a knowledge base.

Basic Qualifications

  • BS in Computer Science, Engineering or a related technical field
  • 5+ years overall development/technical support experience
  • Experience in Perl/Shell scripts & SQL
  • Knowledge of the UNIX/Linux operating system

Preferred Qualifications

  • Proven ability to troubleshoot and identify the root cause of issues.
  • Demonstrated skill and passion for operational excellence.
  • Experience in a 24/7 production environment is a plus.
  • Ability to retain composure under stressful conditions, communicate effectively with a wide array of individuals at Amazon, and get the right things done.
  • Proven ability to understand large systems, drilling down to code level

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.